Certificate: Information Technology: Systems Support

Course Overview:

This certificate provides the foundational knowledge and hands-on skills required to install, maintain, troubleshoot, and secure computer systems and networks in a business environment. Graduates will be prepared for roles such as Systems Support Specialist, Network Administrator, and IT Technician.

Target Audience:

Individuals aiming to start or advance a career in corporate IT support and system administration.

Outline

Module 1: IT Support Fundamentals

• Introduction to Enterprise IT Environments
• Core Hardware Components and Server Architecture
• Operating Systems Overview (Windows Server, Linux)
• Virtualization Fundamentals (Hyper-V, VMware)
• IT Service Management (ITSM) and ITIL Foundations
• Documentation and Standard Operating Procedures

Module 2: Network and System Administration

• TCP/IP Networking and Subnetting
• Configuring Network Services (DHCP, DNS)
• Directory Services (Microsoft Active Directory)
• File and Print Server Management
• Network Infrastructure (Switches, Routers, Firewalls)
• Introduction to Cloud Services (IaaS, SaaS)

Module 3: Software and Hardware Troubleshooting

• Advanced Troubleshooting Methodology
• Diagnosing OS and Application Failures
• Hardware Diagnostics and RAID Configuration
• Remote Troubleshooting Tools and Techniques
• Scripting for Automation and Remediation (PowerShell/Bash)
• Performance Monitoring and Analysis

Module 4: User and Access Management

• User Account Lifecycle Management
• Group Policy Management (GPOs)
• Principles of Least Privilege and Role-Based Access Control (RBAC)
• Managing Shared Resources and Permissions (NTFS/Shared Permissions)
• Authentication Methods (Multi-Factor Authentication)

Module 5: Security and Backup Solutions

• Cybersecurity Threats and Vulnerability Management
• Implementing Local and Network Security Policies
• Fundamentals of Firewall and Endpoint Security
• Data Backup Strategies and Technologies
• Disaster Recovery Planning and Execution
• Security Auditing and Log Analysis