Certificate: Business Analysis Support Practice

Course Overview:

Equips learners with foundational knowledge and practical skills to support business analysis activities, including requirements elicitation, process modeling, and stakeholder engagement.

Target Audience:

Aspiring BAs, Project Support Staff, Career Changers.

Outline

Module 1: Business Analysis Fundamentals

• Role of the Business Analyst vs. BA Support Practitioner.
• The Business Analysis Lifecycle & Key Stages.
• Core Concepts: Needs, Requirements, Stakeholders, Solutions.

Module 2: Requirements Elicitation and Management

• Elicitation Techniques: Interviews, Workshops, Surveys.
• Documenting Requirements: User Stories & Acceptance Criteria.
• Requirements Management: Traceability and Change Control.

Module 3: Process Modeling and Improvement

• Process Modeling Fundamentals: BPMN Notation.
• Mapping the Current State (As-Is Process).
• Identifying Inefficiencies & Designing a Future State (To-Be).

Module 4: Solution Assessment and Validation

• Solution Validation vs. Verification.
• Supporting User Acceptance Testing (UAT).
• Writing Test Cases from Requirements.

Module 5: Communication and Stakeholder Engagement

• Stakeholder Identification & Analysis (e.g., Power/Interest Grid).
• Tailoring Communication for Different Audiences.
• Active Listening, Questioning, & Communication Plans.