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PRODID:-//Excel Business Institute - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
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TZID:UTC
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TZOFFSETTO:+0000
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261108T111908
CREATED:20260416T063925Z
LAST-MODIFIED:20260416T063925Z
UID:10000687-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: Information Technology: Technical Support
DESCRIPTION:Course Overview:\nThis certificate equips learners with the fundamental knowledge and practical skills required for a career in technical support. Students will learn to install\, configure\, troubleshoot\, and maintain IT systems\, support basic network connectivity\, apply essential security practices\, and deliver excellent customer service. Graduates will be prepared for entry-level roles such as Help Desk Technician\, Desktop Support Specialist\, and IT Support Analyst. \nTarget Audience:\nIndividuals seeking to start a career in IT support\, career changers\, and current IT users looking to formalize their skills. \nOutline\nModule 1: IT Systems and Hardware\n\nIntroduction to Computer Systems and Components\nInternal Hardware: Motherboards\, CPUs\, RAM\, and Storage\nPower Supplies\, Cooling\, and Cases\nPeripheral Devices and I/O Ports (USB\, HDMI\, DisplayPort)\nPrinters and Multi-Function Devices\nDevice Drivers and Configuration\nPC Assembly\, Disassembly\, and Upgrading\nBIOS/UEFI Firmware Configuration\n\nModule 2: Troubleshooting and Problem Solving\n\nSystematic Troubleshooting Methodologies\nTroubleshooting Core Hardware Components\nTroubleshooting Storage and Memory Issues\nTroubleshooting Printer and Peripheral Problems\nOperating System Boot Process and Recovery\nTroubleshooting Common OS and Application Issues\nUsing Built-in Diagnostic and Repair Tools\nDocumentation\, Ticketing Systems\, and Change Management\nIntroduction to Scripting for Automation (PowerShell/Bash)\n\nModule 3: Network and Communication Essentials\n\nFundamental Networking Concepts (TCP/IP\, DNS\, DHCP)\nIPv4 Addressing and Subnet Masks\nNetwork Infrastructure Devices (Routers\, Switches\, APs)\nNetwork Media and Cabling (UTP\, Fibre)\nWireless Networking Standards and Security (Wi-Fi\, WPA2/WPA3)\nConfiguring a SOHO (Small Office/Home Office) Network\nNetwork Connectivity and Command-Line Tools (ipconfig\, ping\, nslookup)\nTroubleshooting Network Connectivity Issues\n\nModule 4: Customer Service and Support\n\nThe Role and Mindset of an IT Support Professional\nPrinciples of Excellent Customer Service\nEffective Communication: Active Listening and Questioning\nProfessional Verbal and Written Communication\nManaging Difficult Conversations and Frustrated Users\nRemote Support Tools and Techniques\nHelp Desk Software and Ticketing System Management\nTime Management and Prioritization of Tasks\n\nModule 5: IT Security Practices\n\nCore Security Concepts (CIA Triad: Confidentiality\, Integrity\, Availability)\nPhysical Security and Access Control\nCybersecurity Threats: Malware\, Social Engineering\, Phishing\nSecuring Workstations and Mobile Devices\nPassword Policies and Multi-Factor Authentication (MFA)\nPrinciples of Secure Networking\nData Encryption and Secure Disposal\nSecurity Best Practices for End Users\nIncident Response and Reporting Procedures
URL:https://excelbi.co.za/event/workshop-information-technology-technical-support/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/technical-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261108T111908
CREATED:20260416T080252Z
LAST-MODIFIED:20260416T080252Z
UID:10000848-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: End User Computing
DESCRIPTION:Course Objective:\nTo empower learners with the practical skills and knowledge to confidently use computer hardware\, application software\, and online collaboration tools to solve problems\, communicate effectively\, and perform basic IT troubleshooting. \nTarget Audience:\nIndividuals with little to no formal IT training\, career changers\, administrative staff\, and anyone seeking to improve their digital literacy for personal or professional development. \nOutline\nModule 1: Introduction to Computing and IT Skills\n\nComputer Hardware & Software: Identifying core components (CPU\, RAM\, storage); understanding the difference between system and application software.\nOperating System Navigation: Proficiency in using Windows or macOS (file management\, system settings\, user accounts).\nFile Management: Creating a logical folder structure; naming\, moving\, copying\, and organizing files and folders.\nSystem Setup & Maintenance: Connecting peripherals (printers\, drives); basic software installation and updates.\nIT Security Fundamentals: Creating strong passwords\, recognizing phishing attempts\, and understanding malware.\n\nModule 2: Application Software Proficiency\n\nWord Processing (e.g.\, Microsoft Word/Google Docs): Creating\, formatting\, and reviewing documents; using templates; mail merge.\nSpreadsheets (e.g.\, Microsoft Excel/Google Sheets): Data entry\, formatting\, basic formulas and functions (SUM\, AVERAGE\, IF)\, creating charts and graphs.\nPresentation Software (e.g.\, PowerPoint/Google Slides): Designing effective slideshows; using themes\, animations\, and transitions; presenting skills.\nDatabase Fundamentals (e.g.\, Microsoft Access): Basic concepts of tables\, forms\, queries\, and reports.\n\nModule 3: Online Collaboration Tools\n\nEffective Web Use: Advanced search techniques; critically evaluating online information.\nEmail Management: Professional email etiquette; managing calendars\, contacts\, and tasks within an email client.\nCloud Storage & Collaboration: Using OneDrive\, Google Drive\, or Dropbox for file storage and sharing; real-time co-authoring on documents.\nDigital Communication Platforms: Effective use of instant messaging and video conferencing tools (e.g.\, Teams\, Zoom) for meetings and teamwork.\n\nModule 4: Problem Solving Using Technology\n\nInformation Literacy: Using online resources to research and gather information for decision-making.\nData-Driven Decisions: Using spreadsheet functions to organize and analyze data to identify trends and support conclusions.\nAutomation Basics: Introduction to macros and simple automation tools to streamline repetitive tasks.\nProject Management Tools: Using basic features of applications like Trello or Planner to organize tasks and manage small projects.\n\nModule 5: IT Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to identify and solve hardware and software problems.\nCommon Issue Resolution: Solving problems with printers\, network connectivity\, frozen applications\, and peripheral devices.\nUsing Help Resources: Effectively using built-in OS help\, online knowledge bases\, and forums to find solutions.\nProfessional Support Practices: How to accurately describe a problem to an IT support specialist and document the solution.
URL:https://excelbi.co.za/event/workshop-end-user-computing/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-computing.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261108T111908
CREATED:20260416T083848Z
LAST-MODIFIED:20260416T083848Z
UID:10000916-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: PC Engineering
DESCRIPTION:Overview\nTo provide learners with the practical skills and theoretical knowledge to assemble\, configure\, upgrade\, maintain\, and troubleshoot personal computer hardware\, software\, and basic network connectivity. \nTarget Audience:\nAspiring PC technicians\, IT support staff\, hobbyists\, and individuals seeking a foundation in computer hardware and repair. \nOutline\nModule 1: Introduction to PC Hardware and Software\n\nComputer Fundamentals: The function of a PC and the computing cycle (Input\, Process\, Output\, Storage).\nHardware Components: Identification and function of core components: case\, PSU\, motherboard\, CPU\, RAM\, storage\, GPU.\nSoftware Overview: Distinction between firmware (BIOS/UEFI)\, operating systems (Windows\, Linux)\, and application software.\nHardware Compatibility: Understanding form factors (e.g.\, ATX\, mATX) and interoperability between components.\nSafety and Tools: Proper use of tools (screwdrivers\, anti-static wrist strap) and electrostatic discharge (ESD) safety procedures.\n\nModule 2: Motherboards and Processors\n\nMotherboard Anatomy: Sockets\, chipsets\, expansion slots (PCIe)\, RAM slots\, headers\, and connectors (SATA\, M.2\, front-panel).\nCPU Technology: Understanding processor specifications (cores\, threads\, clock speed\, cache)\, architectures (Intel vs. AMD)\, and cooling solutions (air vs. liquid).\nBIOS/UEFI Firmware: Navigating the firmware interface\, configuring boot order\, enabling virtualization\, and updating firmware.\nPractical Skills: Hands-on installation of a CPU\, CPU cooler\, and motherboard into a case.\n\nModule 3: Storage Devices and Data Management\n\nStorage Technologies: Characteristics of HDDs\, SSDs (SATA & NVMe)\, and optical drives.\nStorage Configuration: Partitioning\, formatting (NTFS\, exFAT\, APFS)\, and drive initialization.\nRAID Concepts: Understanding RAID levels (0\, 1\, 5\, 10) for performance and redundancy.\nData Management: File systems\, folder structures\, and data migration techniques.\nBackup and Recovery: Implementing backup strategies and using tools for data recovery and system imaging.\n\nModule 4: Network Configuration and Management\n\nNetworking Fundamentals: TCP/IP basics\, IPv4 addressing\, subnet masks\, default gateways\, and DNS.\nNetwork Hardware: Purpose and setup of routers\, switches\, and network interface cards (NIC).\nNetwork Types: Configuring and securing wired (Ethernet) and wireless (Wi-Fi) connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, tracert) to diagnose and resolve connectivity issues.\nResource Sharing: Setting up and accessing shared folders and printers on a local network.\n\nModule 5: PC Maintenance and Repair\n\nTroubleshooting Methodology: A structured approach to problem-solving (e.g.\, Identify\, Theory\, Test\, Plan\, Implement\, Verify\, Document).\nHardware Diagnostics: Troubleshooting POST issues\, component failures\, overheating\, and power problems.\nSoftware Diagnostics: Resolving OS boot errors\, driver conflicts\, application crashes\, and malware removal.\nPreventative Maintenance: Physical cleaning\, managing startup programs\, disk cleanup\, defragmentation\, and updating software/drivers.\nProfessional Practice: Customer communication\, documenting repairs\, and ethical considerations.
URL:https://excelbi.co.za/event/workshop-pc-engineering/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-engineering.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261108T111908
CREATED:20260416T093128Z
LAST-MODIFIED:20260416T093128Z
UID:10000965-1796634000-1796994000@excelbi.co.za
SUMMARY:Certificate: Business Analysis
DESCRIPTION:Course Overview:\nThis course provides the foundational methodologies and practical skills to analyze business needs\, define requirements\, and support effective solution implementation. \nTarget Audience:\nAspiring Business Analysts\, Project Coordinators\, Career Changers. \nOutline\nModule 1: Introduction to Business Analysis\n\nRole and Value of the Business Analyst.\nThe Business Analysis Lifecycle.\nCore Concepts: Requirements\, Stakeholders\, Solutions.\nIntroduction to Key Frameworks (BABOK®).\n\nModule 2: Techniques for Gathering Requirements\n\nElicitation Techniques: Interviews\, Workshops\, Surveys.\nDocumenting User Stories and Acceptance Criteria.\nAnalyzing and Prioritizing Requirements.\nManaging Requirements Traceability.\n\nModule 3: Process Analysis and Design\n\nMapping As-Is Processes.\nIdentifying Process Inefficiencies and Improvements.\nDesigning To-Be Processes.\nUsing Standard Notation (e.g.\, BPMN).\n\nModule 4: Solution Evaluation and Implementation\n\nValidating Solutions Against Requirements.\nSupporting User Acceptance Testing (UAT).\nPlanning for Change Management.\nEvaluating Solution Performance.\n\nModule 5: Communication and Documentation Skills\n\nStakeholder Analysis and Engagement.\nCreating Effective Requirements Documentation.\nVisual Modeling for Communication.\nFacilitating Meetings and Presentations.
URL:https://excelbi.co.za/event/certificate-business-analysis/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Business Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/Business-Analysis-1.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261218T130000
DTSTAMP:20261108T111908
CREATED:20260415T094811Z
LAST-MODIFIED:20260415T094811Z
UID:10000498-1796634000-1797598800@excelbi.co.za
SUMMARY:Mastering Project Leadership and Communication
DESCRIPTION:Overview\nThis advanced course moves beyond traditional project management to focus on the human side of delivering projects. Develop the essential leadership\, communication\, and influence skills required to inspire high-performance teams\, navigate complex conflicts\, manage diverse stakeholders\, and lead successful organizational change. \nTarget Audience: \nSenior Project Managers\, Program Managers\, Project Leaders\, and anyone tasked with leading project teams and managing key stakeholder relationships in complex environments. \nUpon completion\, students will be able to: \n\nAdapt leadership styles to motivate teams and navigate different project situations.\nApply advanced conflict resolution and negotiation techniques to achieve project goals.\nDevelop and execute a sophisticated stakeholder engagement and influence plan.\nImplement effective communication strategies for co-located\, hybrid\, and fully virtual teams.\nFoster a collaborative\, accountable\, and high-performing team culture.\nLead people through project-related change and drive innovation.\n\nOutline\nModule 1: Advanced Leadership Styles and Their Application to Projects \n\nLeadership vs. Management: Distinguishing between managing tasks and leading people.\nSituational Leadership® Model: Adapting your leadership style (Directing\, Coaching\, Supporting\, Delegating) based on team maturity and task complexity.\nServant Leadership & Transformational Leadership: Applying frameworks that focus on empowering teams and inspiring change.\n\nModule 2: Conflict Resolution and Negotiation Strategies \n\nSources of Project Conflict: Identifying common causes (e.g.\, schedules\, priorities\, resources\, personality).\nConflict Resolution Models: Applying the Thomas-Kilmann Conflict Mode Instrument (TKI) to choose the right approach (Competing\, Collaborating\, Compromising\, etc.).\nPrincipled Negotiation: Using strategies from “Getting to Yes” (focus on interests\, not positions) to achieve win-win outcomes.\n\nModule 3: Stakeholder Engagement and Influence Skills \n\nStakeholder Analysis & Mapping: Advanced techniques for identifying power\, interest\, influence\, and attitude.\nDeveloping Influence Strategies: Building coalitions\, crafting compelling arguments\, and using the Cialdini principles of persuasion (e.g.\, reciprocity\, scarcity\, authority).\nCreating a Stakeholder Engagement Plan: Moving from analysis to actionable engagement activities.\n\nModule 4: Advanced Communication Strategies for Virtual Teams \n\nThe Virtual Communication Challenge: Addressing proximity bias\, building trust\, and fostering inclusion remotely.\nChoosing the Right Channel: Matching the communication medium (email\, video\, chat\, collaborative tools) to the message’s complexity and sensitivity.\nRunning Effective Virtual Meetings: Designing and facilitating engaging virtual meetings that achieve their objectives.\n\nModule 5: Building and Sustaining High-Performance Project Teams \n\nTuckman’s Model Deep Dive: Actively guiding a team through Forming\, Storming\, Norming\, and Performing stages.\nCreating Psychological Safety: Establishing a team culture where members feel safe to take risks and voice opinions.\nMotivation & Recognition: Applying motivational theories (e.g.\, Herzberg\, Pink’s Drive) and designing effective recognition systems for project teams.\n\nModule 6: Leading Change and Driving Innovation Within Projects \n\nChange Management Models: Applying frameworks like ADKAR (Awareness\, Desire\, Knowledge\, Ability\, Reinforcement) to project initiatives.\nOvercoming Resistance: Identifying the root causes of resistance and developing strategies to address them.
URL:https://excelbi.co.za/event/mastering-project-leadership-and-communication/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Project Management
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/Mastering-Project-Leadership-and-Communication.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
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