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PRODID:-//Excel Business Institute - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
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DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261218T130000
DTSTAMP:20261109T124518
CREATED:20260415T094811Z
LAST-MODIFIED:20260415T094811Z
UID:10000498-1796634000-1797598800@excelbi.co.za
SUMMARY:Mastering Project Leadership and Communication
DESCRIPTION:Overview\nThis advanced course moves beyond traditional project management to focus on the human side of delivering projects. Develop the essential leadership\, communication\, and influence skills required to inspire high-performance teams\, navigate complex conflicts\, manage diverse stakeholders\, and lead successful organizational change. \nTarget Audience: \nSenior Project Managers\, Program Managers\, Project Leaders\, and anyone tasked with leading project teams and managing key stakeholder relationships in complex environments. \nUpon completion\, students will be able to: \n\nAdapt leadership styles to motivate teams and navigate different project situations.\nApply advanced conflict resolution and negotiation techniques to achieve project goals.\nDevelop and execute a sophisticated stakeholder engagement and influence plan.\nImplement effective communication strategies for co-located\, hybrid\, and fully virtual teams.\nFoster a collaborative\, accountable\, and high-performing team culture.\nLead people through project-related change and drive innovation.\n\nOutline\nModule 1: Advanced Leadership Styles and Their Application to Projects \n\nLeadership vs. Management: Distinguishing between managing tasks and leading people.\nSituational Leadership® Model: Adapting your leadership style (Directing\, Coaching\, Supporting\, Delegating) based on team maturity and task complexity.\nServant Leadership & Transformational Leadership: Applying frameworks that focus on empowering teams and inspiring change.\n\nModule 2: Conflict Resolution and Negotiation Strategies \n\nSources of Project Conflict: Identifying common causes (e.g.\, schedules\, priorities\, resources\, personality).\nConflict Resolution Models: Applying the Thomas-Kilmann Conflict Mode Instrument (TKI) to choose the right approach (Competing\, Collaborating\, Compromising\, etc.).\nPrincipled Negotiation: Using strategies from “Getting to Yes” (focus on interests\, not positions) to achieve win-win outcomes.\n\nModule 3: Stakeholder Engagement and Influence Skills \n\nStakeholder Analysis & Mapping: Advanced techniques for identifying power\, interest\, influence\, and attitude.\nDeveloping Influence Strategies: Building coalitions\, crafting compelling arguments\, and using the Cialdini principles of persuasion (e.g.\, reciprocity\, scarcity\, authority).\nCreating a Stakeholder Engagement Plan: Moving from analysis to actionable engagement activities.\n\nModule 4: Advanced Communication Strategies for Virtual Teams \n\nThe Virtual Communication Challenge: Addressing proximity bias\, building trust\, and fostering inclusion remotely.\nChoosing the Right Channel: Matching the communication medium (email\, video\, chat\, collaborative tools) to the message’s complexity and sensitivity.\nRunning Effective Virtual Meetings: Designing and facilitating engaging virtual meetings that achieve their objectives.\n\nModule 5: Building and Sustaining High-Performance Project Teams \n\nTuckman’s Model Deep Dive: Actively guiding a team through Forming\, Storming\, Norming\, and Performing stages.\nCreating Psychological Safety: Establishing a team culture where members feel safe to take risks and voice opinions.\nMotivation & Recognition: Applying motivational theories (e.g.\, Herzberg\, Pink’s Drive) and designing effective recognition systems for project teams.\n\nModule 6: Leading Change and Driving Innovation Within Projects \n\nChange Management Models: Applying frameworks like ADKAR (Awareness\, Desire\, Knowledge\, Ability\, Reinforcement) to project initiatives.\nOvercoming Resistance: Identifying the root causes of resistance and developing strategies to address them.
URL:https://excelbi.co.za/event/mastering-project-leadership-and-communication/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Project Management
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/Mastering-Project-Leadership-and-Communication.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
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BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T090000
DTEND;TZID=UTC:20261218T130000
DTSTAMP:20261109T124518
CREATED:20260415T123727Z
LAST-MODIFIED:20260415T123727Z
UID:10000597-1797238800-1797598800@excelbi.co.za
SUMMARY:Certificate: Information Technology: Systems Support
DESCRIPTION:Course Overview:\nThis certificate provides the foundational knowledge and hands-on skills required to install\, maintain\, troubleshoot\, and secure computer systems and networks in a business environment. Graduates will be prepared for roles such as Systems Support Specialist\, Network Administrator\, and IT Technician. \nTarget Audience:\nIndividuals aiming to start or advance a career in corporate IT support and system administration. \nOutline\nModule 1: IT Support Fundamentals\n\nIntroduction to Enterprise IT Environments\nCore Hardware Components and Server Architecture\nOperating Systems Overview (Windows Server\, Linux)\nVirtualization Fundamentals (Hyper-V\, VMware)\nIT Service Management (ITSM) and ITIL Foundations\nDocumentation and Standard Operating Procedures\n\nModule 2: Network and System Administration\n\nTCP/IP Networking and Subnetting\nConfiguring Network Services (DHCP\, DNS)\nDirectory Services (Microsoft Active Directory)\nFile and Print Server Management\nNetwork Infrastructure (Switches\, Routers\, Firewalls)\nIntroduction to Cloud Services (IaaS\, SaaS)\n\nModule 3: Software and Hardware Troubleshooting \n\nAdvanced Troubleshooting Methodology\nDiagnosing OS and Application Failures\nHardware Diagnostics and RAID Configuration\nRemote Troubleshooting Tools and Techniques\nScripting for Automation and Remediation (PowerShell/Bash)\nPerformance Monitoring and Analysis\n\nModule 4: User and Access Management\n\nUser Account Lifecycle Management\nGroup Policy Management (GPOs)\nPrinciples of Least Privilege and Role-Based Access Control (RBAC)\nManaging Shared Resources and Permissions (NTFS/Shared Permissions)\nAuthentication Methods (Multi-Factor Authentication)\n\nModule 5: Security and Backup Solutions\n\nCybersecurity Threats and Vulnerability Management\nImplementing Local and Network Security Policies\nFundamentals of Firewall and Endpoint Security\nData Backup Strategies and Technologies\nDisaster Recovery Planning and Execution\nSecurity Auditing and Log Analysis
URL:https://excelbi.co.za/event/certificate-information-technology-systems-support/2026-12-14/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/IT-systems-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
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