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PRODID:-//Excel Business Institute - ECPv6.15.20//NONSGML v1.0//EN
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X-WR-CALNAME:Excel Business Institute
X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
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DTSTART;TZID=UTC:20261005T090000
DTEND;TZID=UTC:20261009T130000
DTSTAMP:20260921T115808
CREATED:20260416T080252Z
LAST-MODIFIED:20260416T080252Z
UID:10000847-1791190800-1791550800@excelbi.co.za
SUMMARY:Workshop: End User Computing
DESCRIPTION:Course Objective:\nTo empower learners with the practical skills and knowledge to confidently use computer hardware\, application software\, and online collaboration tools to solve problems\, communicate effectively\, and perform basic IT troubleshooting. \nTarget Audience:\nIndividuals with little to no formal IT training\, career changers\, administrative staff\, and anyone seeking to improve their digital literacy for personal or professional development. \nOutline\nModule 1: Introduction to Computing and IT Skills\n\nComputer Hardware & Software: Identifying core components (CPU\, RAM\, storage); understanding the difference between system and application software.\nOperating System Navigation: Proficiency in using Windows or macOS (file management\, system settings\, user accounts).\nFile Management: Creating a logical folder structure; naming\, moving\, copying\, and organizing files and folders.\nSystem Setup & Maintenance: Connecting peripherals (printers\, drives); basic software installation and updates.\nIT Security Fundamentals: Creating strong passwords\, recognizing phishing attempts\, and understanding malware.\n\nModule 2: Application Software Proficiency\n\nWord Processing (e.g.\, Microsoft Word/Google Docs): Creating\, formatting\, and reviewing documents; using templates; mail merge.\nSpreadsheets (e.g.\, Microsoft Excel/Google Sheets): Data entry\, formatting\, basic formulas and functions (SUM\, AVERAGE\, IF)\, creating charts and graphs.\nPresentation Software (e.g.\, PowerPoint/Google Slides): Designing effective slideshows; using themes\, animations\, and transitions; presenting skills.\nDatabase Fundamentals (e.g.\, Microsoft Access): Basic concepts of tables\, forms\, queries\, and reports.\n\nModule 3: Online Collaboration Tools\n\nEffective Web Use: Advanced search techniques; critically evaluating online information.\nEmail Management: Professional email etiquette; managing calendars\, contacts\, and tasks within an email client.\nCloud Storage & Collaboration: Using OneDrive\, Google Drive\, or Dropbox for file storage and sharing; real-time co-authoring on documents.\nDigital Communication Platforms: Effective use of instant messaging and video conferencing tools (e.g.\, Teams\, Zoom) for meetings and teamwork.\n\nModule 4: Problem Solving Using Technology\n\nInformation Literacy: Using online resources to research and gather information for decision-making.\nData-Driven Decisions: Using spreadsheet functions to organize and analyze data to identify trends and support conclusions.\nAutomation Basics: Introduction to macros and simple automation tools to streamline repetitive tasks.\nProject Management Tools: Using basic features of applications like Trello or Planner to organize tasks and manage small projects.\n\nModule 5: IT Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to identify and solve hardware and software problems.\nCommon Issue Resolution: Solving problems with printers\, network connectivity\, frozen applications\, and peripheral devices.\nUsing Help Resources: Effectively using built-in OS help\, online knowledge bases\, and forums to find solutions.\nProfessional Support Practices: How to accurately describe a problem to an IT support specialist and document the solution.
URL:https://excelbi.co.za/event/workshop-end-user-computing/2026-10-05/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-computing.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
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