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PRODID:-//Excel Business Institute - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
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TZID:UTC
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261111T194017
CREATED:20260416T063925Z
LAST-MODIFIED:20260416T063925Z
UID:10000687-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: Information Technology: Technical Support
DESCRIPTION:Course Overview:\nThis certificate equips learners with the fundamental knowledge and practical skills required for a career in technical support. Students will learn to install\, configure\, troubleshoot\, and maintain IT systems\, support basic network connectivity\, apply essential security practices\, and deliver excellent customer service. Graduates will be prepared for entry-level roles such as Help Desk Technician\, Desktop Support Specialist\, and IT Support Analyst. \nTarget Audience:\nIndividuals seeking to start a career in IT support\, career changers\, and current IT users looking to formalize their skills. \nOutline\nModule 1: IT Systems and Hardware\n\nIntroduction to Computer Systems and Components\nInternal Hardware: Motherboards\, CPUs\, RAM\, and Storage\nPower Supplies\, Cooling\, and Cases\nPeripheral Devices and I/O Ports (USB\, HDMI\, DisplayPort)\nPrinters and Multi-Function Devices\nDevice Drivers and Configuration\nPC Assembly\, Disassembly\, and Upgrading\nBIOS/UEFI Firmware Configuration\n\nModule 2: Troubleshooting and Problem Solving\n\nSystematic Troubleshooting Methodologies\nTroubleshooting Core Hardware Components\nTroubleshooting Storage and Memory Issues\nTroubleshooting Printer and Peripheral Problems\nOperating System Boot Process and Recovery\nTroubleshooting Common OS and Application Issues\nUsing Built-in Diagnostic and Repair Tools\nDocumentation\, Ticketing Systems\, and Change Management\nIntroduction to Scripting for Automation (PowerShell/Bash)\n\nModule 3: Network and Communication Essentials\n\nFundamental Networking Concepts (TCP/IP\, DNS\, DHCP)\nIPv4 Addressing and Subnet Masks\nNetwork Infrastructure Devices (Routers\, Switches\, APs)\nNetwork Media and Cabling (UTP\, Fibre)\nWireless Networking Standards and Security (Wi-Fi\, WPA2/WPA3)\nConfiguring a SOHO (Small Office/Home Office) Network\nNetwork Connectivity and Command-Line Tools (ipconfig\, ping\, nslookup)\nTroubleshooting Network Connectivity Issues\n\nModule 4: Customer Service and Support\n\nThe Role and Mindset of an IT Support Professional\nPrinciples of Excellent Customer Service\nEffective Communication: Active Listening and Questioning\nProfessional Verbal and Written Communication\nManaging Difficult Conversations and Frustrated Users\nRemote Support Tools and Techniques\nHelp Desk Software and Ticketing System Management\nTime Management and Prioritization of Tasks\n\nModule 5: IT Security Practices\n\nCore Security Concepts (CIA Triad: Confidentiality\, Integrity\, Availability)\nPhysical Security and Access Control\nCybersecurity Threats: Malware\, Social Engineering\, Phishing\nSecuring Workstations and Mobile Devices\nPassword Policies and Multi-Factor Authentication (MFA)\nPrinciples of Secure Networking\nData Encryption and Secure Disposal\nSecurity Best Practices for End Users\nIncident Response and Reporting Procedures
URL:https://excelbi.co.za/event/workshop-information-technology-technical-support/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/technical-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261111T194017
CREATED:20260416T080252Z
LAST-MODIFIED:20260416T080252Z
UID:10000848-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: End User Computing
DESCRIPTION:Course Objective:\nTo empower learners with the practical skills and knowledge to confidently use computer hardware\, application software\, and online collaboration tools to solve problems\, communicate effectively\, and perform basic IT troubleshooting. \nTarget Audience:\nIndividuals with little to no formal IT training\, career changers\, administrative staff\, and anyone seeking to improve their digital literacy for personal or professional development. \nOutline\nModule 1: Introduction to Computing and IT Skills\n\nComputer Hardware & Software: Identifying core components (CPU\, RAM\, storage); understanding the difference between system and application software.\nOperating System Navigation: Proficiency in using Windows or macOS (file management\, system settings\, user accounts).\nFile Management: Creating a logical folder structure; naming\, moving\, copying\, and organizing files and folders.\nSystem Setup & Maintenance: Connecting peripherals (printers\, drives); basic software installation and updates.\nIT Security Fundamentals: Creating strong passwords\, recognizing phishing attempts\, and understanding malware.\n\nModule 2: Application Software Proficiency\n\nWord Processing (e.g.\, Microsoft Word/Google Docs): Creating\, formatting\, and reviewing documents; using templates; mail merge.\nSpreadsheets (e.g.\, Microsoft Excel/Google Sheets): Data entry\, formatting\, basic formulas and functions (SUM\, AVERAGE\, IF)\, creating charts and graphs.\nPresentation Software (e.g.\, PowerPoint/Google Slides): Designing effective slideshows; using themes\, animations\, and transitions; presenting skills.\nDatabase Fundamentals (e.g.\, Microsoft Access): Basic concepts of tables\, forms\, queries\, and reports.\n\nModule 3: Online Collaboration Tools\n\nEffective Web Use: Advanced search techniques; critically evaluating online information.\nEmail Management: Professional email etiquette; managing calendars\, contacts\, and tasks within an email client.\nCloud Storage & Collaboration: Using OneDrive\, Google Drive\, or Dropbox for file storage and sharing; real-time co-authoring on documents.\nDigital Communication Platforms: Effective use of instant messaging and video conferencing tools (e.g.\, Teams\, Zoom) for meetings and teamwork.\n\nModule 4: Problem Solving Using Technology\n\nInformation Literacy: Using online resources to research and gather information for decision-making.\nData-Driven Decisions: Using spreadsheet functions to organize and analyze data to identify trends and support conclusions.\nAutomation Basics: Introduction to macros and simple automation tools to streamline repetitive tasks.\nProject Management Tools: Using basic features of applications like Trello or Planner to organize tasks and manage small projects.\n\nModule 5: IT Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to identify and solve hardware and software problems.\nCommon Issue Resolution: Solving problems with printers\, network connectivity\, frozen applications\, and peripheral devices.\nUsing Help Resources: Effectively using built-in OS help\, online knowledge bases\, and forums to find solutions.\nProfessional Support Practices: How to accurately describe a problem to an IT support specialist and document the solution.
URL:https://excelbi.co.za/event/workshop-end-user-computing/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-computing.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261111T194017
CREATED:20260416T083848Z
LAST-MODIFIED:20260416T083848Z
UID:10000916-1796634000-1796994000@excelbi.co.za
SUMMARY:Workshop: PC Engineering
DESCRIPTION:Overview\nTo provide learners with the practical skills and theoretical knowledge to assemble\, configure\, upgrade\, maintain\, and troubleshoot personal computer hardware\, software\, and basic network connectivity. \nTarget Audience:\nAspiring PC technicians\, IT support staff\, hobbyists\, and individuals seeking a foundation in computer hardware and repair. \nOutline\nModule 1: Introduction to PC Hardware and Software\n\nComputer Fundamentals: The function of a PC and the computing cycle (Input\, Process\, Output\, Storage).\nHardware Components: Identification and function of core components: case\, PSU\, motherboard\, CPU\, RAM\, storage\, GPU.\nSoftware Overview: Distinction between firmware (BIOS/UEFI)\, operating systems (Windows\, Linux)\, and application software.\nHardware Compatibility: Understanding form factors (e.g.\, ATX\, mATX) and interoperability between components.\nSafety and Tools: Proper use of tools (screwdrivers\, anti-static wrist strap) and electrostatic discharge (ESD) safety procedures.\n\nModule 2: Motherboards and Processors\n\nMotherboard Anatomy: Sockets\, chipsets\, expansion slots (PCIe)\, RAM slots\, headers\, and connectors (SATA\, M.2\, front-panel).\nCPU Technology: Understanding processor specifications (cores\, threads\, clock speed\, cache)\, architectures (Intel vs. AMD)\, and cooling solutions (air vs. liquid).\nBIOS/UEFI Firmware: Navigating the firmware interface\, configuring boot order\, enabling virtualization\, and updating firmware.\nPractical Skills: Hands-on installation of a CPU\, CPU cooler\, and motherboard into a case.\n\nModule 3: Storage Devices and Data Management\n\nStorage Technologies: Characteristics of HDDs\, SSDs (SATA & NVMe)\, and optical drives.\nStorage Configuration: Partitioning\, formatting (NTFS\, exFAT\, APFS)\, and drive initialization.\nRAID Concepts: Understanding RAID levels (0\, 1\, 5\, 10) for performance and redundancy.\nData Management: File systems\, folder structures\, and data migration techniques.\nBackup and Recovery: Implementing backup strategies and using tools for data recovery and system imaging.\n\nModule 4: Network Configuration and Management\n\nNetworking Fundamentals: TCP/IP basics\, IPv4 addressing\, subnet masks\, default gateways\, and DNS.\nNetwork Hardware: Purpose and setup of routers\, switches\, and network interface cards (NIC).\nNetwork Types: Configuring and securing wired (Ethernet) and wireless (Wi-Fi) connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, tracert) to diagnose and resolve connectivity issues.\nResource Sharing: Setting up and accessing shared folders and printers on a local network.\n\nModule 5: PC Maintenance and Repair\n\nTroubleshooting Methodology: A structured approach to problem-solving (e.g.\, Identify\, Theory\, Test\, Plan\, Implement\, Verify\, Document).\nHardware Diagnostics: Troubleshooting POST issues\, component failures\, overheating\, and power problems.\nSoftware Diagnostics: Resolving OS boot errors\, driver conflicts\, application crashes\, and malware removal.\nPreventative Maintenance: Physical cleaning\, managing startup programs\, disk cleanup\, defragmentation\, and updating software/drivers.\nProfessional Practice: Customer communication\, documenting repairs\, and ethical considerations.
URL:https://excelbi.co.za/event/workshop-pc-engineering/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-engineering.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261207T090000
DTEND;TZID=UTC:20261211T130000
DTSTAMP:20261111T194017
CREATED:20260416T093128Z
LAST-MODIFIED:20260416T093128Z
UID:10000965-1796634000-1796994000@excelbi.co.za
SUMMARY:Certificate: Business Analysis
DESCRIPTION:Course Overview:\nThis course provides the foundational methodologies and practical skills to analyze business needs\, define requirements\, and support effective solution implementation. \nTarget Audience:\nAspiring Business Analysts\, Project Coordinators\, Career Changers. \nOutline\nModule 1: Introduction to Business Analysis\n\nRole and Value of the Business Analyst.\nThe Business Analysis Lifecycle.\nCore Concepts: Requirements\, Stakeholders\, Solutions.\nIntroduction to Key Frameworks (BABOK®).\n\nModule 2: Techniques for Gathering Requirements\n\nElicitation Techniques: Interviews\, Workshops\, Surveys.\nDocumenting User Stories and Acceptance Criteria.\nAnalyzing and Prioritizing Requirements.\nManaging Requirements Traceability.\n\nModule 3: Process Analysis and Design\n\nMapping As-Is Processes.\nIdentifying Process Inefficiencies and Improvements.\nDesigning To-Be Processes.\nUsing Standard Notation (e.g.\, BPMN).\n\nModule 4: Solution Evaluation and Implementation\n\nValidating Solutions Against Requirements.\nSupporting User Acceptance Testing (UAT).\nPlanning for Change Management.\nEvaluating Solution Performance.\n\nModule 5: Communication and Documentation Skills\n\nStakeholder Analysis and Engagement.\nCreating Effective Requirements Documentation.\nVisual Modeling for Communication.\nFacilitating Meetings and Presentations.
URL:https://excelbi.co.za/event/certificate-business-analysis/2026-12-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Business Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/Business-Analysis-1.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270105T090000
DTEND;TZID=UTC:20270106T130000
DTSTAMP:20261111T194017
CREATED:20260415T072918Z
LAST-MODIFIED:20260415T073019Z
UID:10000271-1799139600-1799240400@excelbi.co.za
SUMMARY:Microsoft PowerPoint Introduction
DESCRIPTION:Overview\nThis beginner-friendly course is designed to take you from knowing nothing about PowerPoint to being able to create\, design\, and deliver professional-looking presentations. You will learn the core functionalities of the software\, from adding text and images to applying simple animations and delivering your presentation with confidence. No prior experience is necessary. \nTarget Audience \nStudents\, office workers\, entrepreneurs\, teachers\, and anyone who needs to create effective visual presentations. \nUpon completion\, students will be able to: \n\nConfidently navigate the PowerPoint interface and use key tabs.\nCreate a new presentation\, add various slide types\, and manage slide order.\nFormat text\, shapes\, and images for visual impact and consistency.\nInsert and manipulate pictures\, icons\, videos\, and other media.\nApply and customize slide transitions and object animations.\nUtilize speaker tools and practice techniques to deliver a polished presentation.\n\nOutline\nModule 1: Navigating the PowerPoint Environment \n\nGet comfortable with the PowerPoint workspace and understand its main components.\n\nWelcome & Overview: What is PowerPoint? Understanding the Ribbon\, Quick Access Toolbar\, and Status Bar.\nViews and Zoom: Using Normal\, Slide Sorter\, Reading\, and Slide Show views effectively.\nWorking with Files: Creating a new blank presentation\, using templates\, opening\, saving (“Save” vs. “Save As”)\, and exporting to PDF.\n\n\n\nModule 2: Creating and Managing Slides \n\nBuild the structural foundation of your presentation.\n\nAdding Slides: Inserting new slides and choosing the right slide layout (Title\, Title and Content\, Section Header\, etc.).\nManaging Content Placeholders: Adding text and content into predefined boxes.\nSlide Management: Organizing slides using Slide Sorter view\, duplicating\, moving\, and deleting slides.\n\n\n\nModule 3: Basic Text and Shape Formatting \n\nMake your content visually clear and engaging.\n\nWorking with Text: Adding & formatting text (Font\, Size\, Color)\, using bullet points and numbered lists\, and working with text boxes (vs. placeholders).\nIntroduction to Shapes: Inserting shapes\, applying styles and fills\, adding text to shapes\, and adjusting size and rotation.\nAlignment and Ordering: Using alignment guides\, distributing objects evenly\, and managing object layers (Bring Forward/Send Backward).\n\n\n\nModule 4: Inserting Images and Multimedia \n\nEnhance your presentation with visual and audio elements.\n\nWorking with Images: Inserting pictures from your device and online sources\, using the Picture Format tab to crop\, apply corrections\, artistic effects\, and remove backgrounds.\nIcons & Illustrations: Using PowerPoint’s built-in library of icons\, 3D models\, and scalable vector graphics.\nAdding Video & Audio: Inserting video and audio files\, formatting video playback\, and adjusting audio settings.\n\n\n\nModule 5: Applying Basic Transitions and Animations \n\nAdd subtle movement to guide your audience’s attention.\n\nSlide Transitions: Applying transitions between slides\, effect options\, and timing (duration\, advance on click vs. after time).\nObject Animations: Applying Entrance\, Emphasis\, and Exit animations to text and objects.\nAnimation Pane: Using the Animation Pane to modify effect options\, change the order of animations\, and set timing (start: on click\, with previous\, after previous).\n\n\n\nModule 6: Presentation Tips and Techniques (The Final Rehearsal) \n\nPrepare to deliver your presentation confidently and professionally.\n\nReview and Proofing: Using the Spelling & Thesaurus tool\, adding and reviewing speaker notes.\nPresenter View: Configuring and using Presenter View to see notes\, jump to slides\, and use the pen/highlighter tool during a presentation.\nRehearsal & Delivery: Setting up slide show options (monitor settings)\, rehearsing timings\, and practicing key presentation skills (pace\, tone\, body language).\nSharing Your Work: Tips for presenting online (via Teams/Zoom) and packaging your presentation for email.
URL:https://excelbi.co.za/event/microsoft-powerpoint-introduction/2027-01-05/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:MS Office
ATTACH;FMTTYPE=image/png:https://excelbi.co.za/wp-content/uploads/2026/04/Powerpoint-Basics.png
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270830T080000
DTEND;TZID=UTC:20270903T170000
DTSTAMP:20261111T194017
CREATED:20260416T102749Z
LAST-MODIFIED:20260416T102749Z
UID:10000994-1819612800-1819990800@excelbi.co.za
SUMMARY:Certificate: Business Analysis Support Practice
DESCRIPTION:Course Overview:\nEquips learners with foundational knowledge and practical skills to support business analysis activities\, including requirements elicitation\, process modeling\, and stakeholder engagement. \nTarget Audience: \nAspiring BAs\, Project Support Staff\, Career Changers. \nOutline\nModule 1: Business Analysis Fundamentals\n\nRole of the Business Analyst vs. BA Support Practitioner.\nThe Business Analysis Lifecycle & Key Stages.\nCore Concepts: Needs\, Requirements\, Stakeholders\, Solutions.\n\nModule 2: Requirements Elicitation and Management\n\nElicitation Techniques: Interviews\, Workshops\, Surveys.\nDocumenting Requirements: User Stories & Acceptance Criteria.\nRequirements Management: Traceability and Change Control.\n\nModule 3: Process Modeling and Improvement\n\nProcess Modeling Fundamentals: BPMN Notation.\nMapping the Current State (As-Is Process).\nIdentifying Inefficiencies & Designing a Future State (To-Be).\n\nModule 4: Solution Assessment and Validation\n\nSolution Validation vs. Verification.\nSupporting User Acceptance Testing (UAT).\nWriting Test Cases from Requirements.\n\nModule 5: Communication and Stakeholder Engagement\n\nStakeholder Identification & Analysis (e.g.\, Power/Interest Grid).\nTailoring Communication for Different Audiences.\nActive Listening\, Questioning\, & Communication Plans.
URL:https://excelbi.co.za/event/certificate-business-analysis-support-practice/2027-08-30/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Business Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/BA-Support-Practice-1.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270830T090000
DTEND;TZID=UTC:20270903T130000
DTSTAMP:20261111T194017
CREATED:20260415T102118Z
LAST-MODIFIED:20260415T102552Z
UID:10000557-1819616400-1819976400@excelbi.co.za
SUMMARY:Certificate: Information and Communication Technology (ICT) Software Testing
DESCRIPTION:Course Overview:\nThis course equips learners with the fundamental principles and practical skills to effectively test software\, manage defects\, and assure quality throughout the development lifecycle. \nTarget Audience:\nAspiring software testers\, QA analysts\, developers\, and IT graduates. \nOutline\nModule 1: Software Testing Principles\n\nCore Objectives: Verification vs. Validation.\nFundamental Test Process: Planning\, Analysis\, Execution.\nKey Terminology: Error\, Defect\, Failure.\nTesting Levels: Unit\, Integration\, System\, Acceptance.\nTesting Types: Functional vs. Non-Functional.\n\nModule 2: Test Planning and Strategy Development\n\nComponents of a Test Plan.\nAnalyzing Requirements to Define Test Scope & Objectives.\nRisk-Based Testing Approach.\nEstimating Effort and Resource Planning.\nDefining Test Strategy for a Project.\n\nModule 3: Manual and Automated Testing Techniques\n\nBlack-Box Test Design Techniques: Equivalence Partitioning\, Boundary Value Analysis.\nCreating and Executing Manual Test Cases.\nIntroduction to Test Automation: Benefits and Limitations.\nOverview of Automation Tools (e.g.\, Selenium\, Cypress).\nThe Role of Manual vs. Automated Testing.\n\nModule 4: Defect Tracking and Reporting\n\nDefect Lifecycle and Statuses.\nLogging Effective Defect Reports: Key Information and Reproducibility.\nUtilizing Defect Tracking Tools (e.g.\, Jira).\nTriage and Priority Management.\nCommunicating Defects to Developers and Stakeholders.\n\nModule 5: Quality Assurance in Software Development\n\nQA’s Role in the Software Development Lifecycle (SDLC).\nIntegrating Testing in Agile & DevOps Methodologies.\nBest Practices for Test Metrics and Reporting.\nIntroduction to Continuous Integration/Continuous Deployment (CI/CD).
URL:https://excelbi.co.za/event/certificate-information-and-communication-technology-ict-software-testing/2027-08-30/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Project Management
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/Information-and-Communication-Technology-ICT-Software-Testing.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
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