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X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260921T090000
DTEND;TZID=UTC:20260925T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000789-1789981200-1790341200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2026-09-21/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261116T090000
DTEND;TZID=UTC:20261120T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000790-1794819600-1795179600@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2026-11-16/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270118T090000
DTEND;TZID=UTC:20270122T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000791-1800262800-1800622800@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-01-18/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270315T090000
DTEND;TZID=UTC:20270319T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000792-1805101200-1805461200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-03-15/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270517T090000
DTEND;TZID=UTC:20270521T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000793-1810544400-1810904400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-05-17/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270719T090000
DTEND;TZID=UTC:20270723T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000794-1815987600-1816347600@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-07-19/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270920T090000
DTEND;TZID=UTC:20270924T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000795-1821430800-1821790800@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-09-20/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20271115T090000
DTEND;TZID=UTC:20271119T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000796-1826269200-1826629200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2027-11-15/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280117T090000
DTEND;TZID=UTC:20280121T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000797-1831712400-1832072400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-01-17/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280320T090000
DTEND;TZID=UTC:20280324T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000798-1837155600-1837515600@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-03-20/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280515T090000
DTEND;TZID=UTC:20280519T130000
DTSTAMP:20260921T101110
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000799-1841994000-1842354000@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-05-15/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280717T090000
DTEND;TZID=UTC:20280721T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000800-1847437200-1847797200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-07-17/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280918T090000
DTEND;TZID=UTC:20280922T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000801-1852880400-1853240400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-09-18/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20281120T090000
DTEND;TZID=UTC:20281124T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000802-1858323600-1858683600@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2028-11-20/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290115T090000
DTEND;TZID=UTC:20290119T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000803-1863162000-1863522000@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-01-15/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290319T090000
DTEND;TZID=UTC:20290323T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000804-1868605200-1868965200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-03-19/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290521T090000
DTEND;TZID=UTC:20290525T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000805-1874048400-1874408400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-05-21/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290716T090000
DTEND;TZID=UTC:20290720T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000806-1878886800-1879246800@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-07-16/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290917T090000
DTEND;TZID=UTC:20290921T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000807-1884330000-1884690000@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-09-17/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20291119T090000
DTEND;TZID=UTC:20291123T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000808-1889773200-1890133200@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2029-11-19/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300121T090000
DTEND;TZID=UTC:20300125T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000809-1895216400-1895576400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-01-21/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300318T090000
DTEND;TZID=UTC:20300322T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000810-1900054800-1900414800@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-03-18/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300520T090000
DTEND;TZID=UTC:20300524T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000811-1905498000-1905858000@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-05-20/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300715T090000
DTEND;TZID=UTC:20300719T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000812-1910336400-1910696400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-07-15/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300916T090000
DTEND;TZID=UTC:20300920T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000813-1915779600-1916139600@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-09-16/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20301118T090000
DTEND;TZID=UTC:20301122T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000814-1921222800-1921582800@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2030-11-18/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20310120T090000
DTEND;TZID=UTC:20310124T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000815-1926666000-1927026000@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2031-01-20/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20310317T090000
DTEND;TZID=UTC:20310321T130000
DTSTAMP:20260921T101111
CREATED:20260416T071912Z
LAST-MODIFIED:20260416T072056Z
UID:10000816-1931504400-1931864400@excelbi.co.za
SUMMARY:Certificate: Information Technology: End User Computing
DESCRIPTION:Overview\nTo equip learners with the fundamental skills and knowledge required to operate effectively in a modern digital workplace. Graduates will be proficient in using office software\, managing data\, communicating online\, and providing basic IT support. \nTarget Audience:\nSchool leavers\, career changers\, administrative staff\, and any individual seeking to improve their digital literacy for professional purposes. \nOutline\nModule 1: Basics of IT and Computer Systems\n\nIntroduction to Computing:\n\nThe role of IT in the modern workplace.\nDifferent types of computers (desktops\, laptops\, tablets\, smartphones).\n\n\nComputer Hardware:\n\nCore components: CPU\, RAM\, Hard Drive (HDD/SSD)\, Motherboard.\nInput devices: Keyboard\, Mouse\, Scanner\, Microphone.\nOutput devices: Monitor\, Printer\, Speakers.\nPeripheral devices: External drives\, Webcams.\n\n\nComputer Software:\n\nDifference between System Software (Operating Systems) and Application Software.\nIntroduction to common operating systems (e.g.\, Windows\, macOS).\n\n\nUsing an Operating System (e.g.\, Windows):\n\n\nNavigating the desktop\, start menu\, and file system.\nSystem settings and configuration (display\, sound\, user accounts).\nInstalling\, updating\, and uninstalling software applications.\nBasic system maintenance (disk cleanup\, defragmentation).\n\n\n\nModule 2: Office Software Suites\n\n Word Processing (e.g.\, Microsoft Word / Google Docs)\n\nCreating\, saving\, and managing documents.\nText formatting (fonts\, styles\, alignment\, lists).\nDocument structure (headers\, footers\, page numbers).\nInserting and formatting images\, shapes\, and tables.\nUsing tools like Spell Check\, Thesaurus\, and Find & Replace.\nMastering page layout (margins\, orientation\, columns).\nMail Merge for bulk letters and labels.\n\n\nSpreadsheets (e.g.\, Microsoft Excel / Google Sheets)\n\nWorkbook and worksheet fundamentals.\nEntering and formatting data.\nEssential formulas and functions (SUM\, AVERAGE\, MIN\, MAX\, IF).\nCell referencing (relative vs. absolute).\nCreating and formatting charts and graphs.\nSorting and filtering data.\nIntroduction to data analysis with PivotTables.\n\n\nPresentations (e.g.\, Microsoft PowerPoint / Google Slides)\n\n\nCreating a presentation from a template and from scratch.\nAdding\, duplicating\, and arranging slides.\nWorking with text\, images\, video\, and SmartArt.\nApplying slide transitions and object animations.\nDesign principles for effective presentations.\nRehearsing and delivering presentations (Presenter View).\n\n\n\nModule 3: Internet and Email Communication\n\nThe Internet and World Wide Web:\n\nHow the internet works (basic concepts).\nUsing web browsers (Chrome\, Edge\, Firefox).\nEffective searching techniques and evaluating online information for credibility.\n\n\nProfessional Email Communication:\n\nEmail etiquette (subject lines\, salutations\, clear messaging\, signatures).\nManaging an inbox: creating\, replying\, forwarding\, organizing with folders/labels.\nAttaching files and managing attachments.\n\n\nOnline Collaboration & Cloud Tools:\n\nIntroduction to cloud storage (OneDrive\, Google Drive).\nReal-time co-authoring on documents.\nUsing calendar tools for scheduling meetings and appointments.\n\n\nDigital Citizenship and Security:\n\n\nUnderstanding digital footprints.\nRecognizing phishing scams\, spam\, and malware threats.\nThe importance of strong\, unique passwords.\n\n\n\nModule 4: Data Management and File Security\n\nFile Management:\n\nUnderstanding file structures\, paths\, and extensions.\nCreating a logical folder hierarchy for work and personal data.\nNaming files and folders consistently.\nCopying\, moving\, renaming\, and deleting files.\n\n\nData Storage:\n\nDifferent storage media (local hard drive\, network drives\, USB drives\, cloud storage).\nUnderstanding cloud sync vs. cloud backup.\n\n\nData Security Principles:\n\n\nWhy data security is important for individuals and organizations.\nCreating and managing strong passwords and using password managers.\nIntroduction to encryption and two-factor authentication (2FA).\nData backup strategies and performing regular backups.\nSafe disposal of data and hardware.\n\n\n\nModule 5: Problem Solving and IT Support\n\nThe Problem-Solving Mindset:\n\nDeveloping logical and structured thinking.\n\n\nCommon End-User Issues:\n\nIdentifying typical problems (e.g.\, printer not working\, no internet connection\, application crashing\, forgotten passwords).\n\n\nBasic Troubleshooting Methodology:\n\nStep-by-step approach: Identify the problem -> Establish a theory -> Test the theory -> Implement a solution -> Verify functionality -> Document the outcome.\n\n\nUsing Help Resources:\n\nEffectively using built-in Help menus\, online knowledge bases\, forums\, and support sites.\nLearning how to phrase search queries to find solutions online.\n\n\nProviding User Support:\n\nHow to communicate technical issues clearly to a support technician.\nDocumenting problems and solutions for future reference (log a ticket).\n\n\nIntroduction to IT Ethics and Policies:\n\n\nUnderstanding Acceptable Use Policies (AUP).\nPrinciples of data privacy and confidentiality.
URL:https://excelbi.co.za/event/certificate-information-technology-end-user-computing/2031-03-17/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Information Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/end-user-certificate.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
END:VCALENDAR