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PRODID:-//Excel Business Institute - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Excel Business Institute
X-ORIGINAL-URL:https://excelbi.co.za
X-WR-CALDESC:Events for Excel Business Institute
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20261102T090000
DTEND;TZID=UTC:20261106T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000896-1793610000-1793970000@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2026-11-02/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270201T090000
DTEND;TZID=UTC:20270205T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000897-1801472400-1801832400@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2027-02-01/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270503T090000
DTEND;TZID=UTC:20270507T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000898-1809334800-1809694800@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2027-05-03/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270802T090000
DTEND;TZID=UTC:20270806T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000899-1817197200-1817557200@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2027-08-02/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20271101T090000
DTEND;TZID=UTC:20271105T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000900-1825059600-1825419600@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2027-11-01/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280207T090000
DTEND;TZID=UTC:20280211T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000901-1833526800-1833886800@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2028-02-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280501T090000
DTEND;TZID=UTC:20280505T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000902-1840784400-1841144400@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2028-05-01/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20280807T090000
DTEND;TZID=UTC:20280811T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000903-1849251600-1849611600@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2028-08-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20281106T090000
DTEND;TZID=UTC:20281110T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000904-1857114000-1857474000@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2028-11-06/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290205T090000
DTEND;TZID=UTC:20290209T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000905-1864976400-1865336400@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2029-02-05/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290507T090000
DTEND;TZID=UTC:20290511T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000906-1872838800-1873198800@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2029-05-07/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20290806T090000
DTEND;TZID=UTC:20290810T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000907-1880701200-1881061200@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2029-08-06/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20291105T090000
DTEND;TZID=UTC:20291109T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000908-1888563600-1888923600@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2029-11-05/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300204T090000
DTEND;TZID=UTC:20300208T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000909-1896426000-1896786000@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2030-02-04/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300506T090000
DTEND;TZID=UTC:20300510T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000910-1904288400-1904648400@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2030-05-06/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20300805T090000
DTEND;TZID=UTC:20300809T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000911-1912150800-1912510800@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2030-08-05/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20301104T090000
DTEND;TZID=UTC:20301108T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000912-1920013200-1920373200@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2030-11-04/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20310203T090000
DTEND;TZID=UTC:20310207T130000
DTSTAMP:20260921T101048
CREATED:20260416T083201Z
LAST-MODIFIED:20260416T083201Z
UID:10000913-1927875600-1928235600@excelbi.co.za
SUMMARY:Workshop: PC Support
DESCRIPTION:Overview\nTo equip learners with the practical skills and knowledge to configure\, maintain\, troubleshoot\, and secure end-user computing devices and software within a modern business environment\, while providing effective user support. \nTarget Audience:\nIndividuals pursuing a career in IT support\, career changers\, and current employees looking to formalize their technical support skills. \nOutline\nModule 1: Computer System Configuration\n\nHardware Components: Identification\, function\, and installation of core PC components (CPU\, RAM\, storage\, PSU\, motherboard\, peripherals).\nHardware Compatibility: Understanding form factors\, interfaces (SATA\, NVMe\, PCIe)\, and system requirements.\nOperating System Installation: Clean installation and configuration of Windows and a Linux distribution.\nDriver Management: Sourcing\, installing\, and updating hardware device drivers.\nSystem Configuration: Using BIOS/UEFI firmware and OS tools to optimize system performance and boot settings.\n\nModule 2: User Support and Troubleshooting\n\nTroubleshooting Methodology: Applying a structured approach to problem-solving (e.g.\, Identify the problem\, Establish a theory\, Test\, Plan action\, Implement solution\, Verify functionality\, Document findings).\nDiagnostic Tools: Utilizing built-in OS utilities (e.g.\, Task Manager\, Device Manager\, Event Viewer) and hardware diagnostics.\nCommon Issues: Resolving problems related to boot failures\, blue screens\, performance slowdowns\, and peripheral devices.\nSoft Skills: Developing communication skills\, active listening\, professionalism\, and managing user expectations in a support context.\n\nModule 3: Software Installation and Management\n\nSoftware Types: Understanding application software\, utilities\, and system software.\nInstallation & Configuration: Installing licensed\, freeware\, and web applications; configuring application settings.\nSoftware Management: Using built-in OS tools (Programs and Features) and package managers for installation and uninstallation.\nUpdate Management: Configuring and deploying software updates and patches for operating systems and applications.\nVirtualization Basics: Introduction to using application virtualization for software compatibility and testing.\n\nModule 4: Network Essentials\n\nNetworking Fundamentals: Core concepts of TCP/IP\, IPv4 addressing\, DNS\, DHCP\, and gateway.\nNetwork Setup: Configuring wired and wireless (Wi-Fi) network connections on a client PC.\nNetwork Troubleshooting: Using command-line tools (ipconfig\, ping\, nslookup\, tracert) to diagnose connectivity problems.\nResource Sharing: Setting up and connecting to shared network resources like printers and file shares.\nRemote Access: Using remote desktop tools to provide remote support to users.\n\nModule 5: Security Practices\n\nSecurity Fundamentals: Understanding core principles (Confidentiality\, Integrity\, Availability) and common threats (malware\, phishing\, social engineering).\nEndpoint Protection: Installing\, configuring\, and updating antivirus/anti-malware software.\nSystem Hardening: Configuring user account controls (UAC)\, firewall settings\, and enabling disk encryption (e.g.\, BitLocker).\nAccess Control: Managing user accounts\, groups\, and permissions; implementing strong password policies.\nData Security: Educating users on security best practices; performing secure data disposal and backups.
URL:https://excelbi.co.za/event/workshop-pc-support/2031-02-03/
LOCATION:Excel BI\, 484 Hilda Street\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Technology
ATTACH;FMTTYPE=image/jpeg:https://excelbi.co.za/wp-content/uploads/2026/04/pc-support.jpg
ORGANIZER;CN="Excel BI":MAILTO:info@excelbi.co.za
END:VEVENT
END:VCALENDAR